Replying With Text Messages
Two-way SMS conversations are available only on the Pro plan with the Appointible SMS Marketing add-on enabled. Once that is set up, replying by text is as simple as answering an email – just with fewer cat gifs.
Check plan and add-on
Before sending replies by text, I recommend confirming that the account is on the Pro plan and that SMS is enabled:
Open Billing.
Check that the subscription is on the Pro plan.
Make sure the Appointible SMS Marketing add-on is active.
If Pro or the SMS add-on is not active, follow the prompts in Billing to upgrade.
Open the Inbox
To reply to a customer question by text, start in the Inbox:
Sign in to Appointible.
Click Inbox in the main menu.
Optionally, switch between All, My, or Unassigned conversations to find the right thread.
Select a conversation
Next, pick the conversation that needs a reply:
In the left panel, click the conversation with the customer question.
Check the message type in the thread. When it shows as SMS, replies will be sent as text messages.
Send an SMS reply
Now it is time to actually answer the question:
At the bottom of the conversation, click into the message composer.
Make sure the message type is set to SMS if a selector is available.
Type the reply. Keeping it short and clear helps with SMS limits.
Click Send message to send the text immediately.
Optional actions
To keep conversations organized and on time, these extra options can help:
Schedule message – prepare a reply now and send it later at a specific time.
Cancel send – if a scheduled SMS needs to be stopped before it goes out.
Add priority – mark important conversations that need faster follow-up.
Remove priority – clear the priority flag once the issue is resolved.
If a message shows a delivery error, check the phone number format and SMS balance in Billing, then try sending again.