Advanced SMS Reminders
Advanced SMS reminders help reduce no‑shows and keep clients in the loop without spending all day on the phone. With the Appointible Grow and Pro plans plus the SMS Marketing addon, reminders can use a branded sender, support two‑way texting, and run multiple rules side by side.
Requirements
Advanced SMS reminders are available when:
Grow or Pro plan is active.
And the SMS Marketing addon is enabled.
Without the SMS Marketing addon, SMS reminders are one‑way only and clients cannot reply to messages. This guide Configuring Client Reminders talks about configuration.
Key Benefits with SMS Marketing Addon
Branded Telephone Number – use a branded alphanumeric sender instead of a random long number, so clients instantly recognize who is texting.
Two‑Way SMS Messaging – clients can reply to reminders and messages appear in the Inbox.
Multiple Reminder Rules – set different timings, services, or locations, and combine them with marketing campaigns if needed.
Branded Telephone Number
With the SMS Marketing addon, Appointible can assign a branded telephone number, also called an Alphanumeric Sender ID, to the brand.
Instead of a standard numeric phone number, clients see a short branded name as the SMS sender. This helps build trust and makes reminders easier to recognize at a glance.
Key points about the branded sender:
It is configured by Appointible for the workspace once SMS Marketing is enabled.
It appears as the sender for automated SMS Reminders and SMS Campaigns.
In some countries, regulations may require a numeric number instead of an alphanumeric sender. In those cases, Appointible assigns a compliant number automatically.
If help is needed choosing or updating the branded sender, contact Appointible support to learn more.
Two‑Way SMS Reminders
By default, SMS Reminders are one‑way – clients receive a text but cannot reply to it.
When the SMS Marketing addon is enabled on Grow or Pro, reminders can become two‑way SMS messages:
Clients can reply directly to reminder texts.
Replies appear in the Inbox in the web app and mobile app.
Team members can answer questions, confirm appointments, or reschedule right from the conversation.
This makes it easy to add simple instructions to reminders, such as:
“Reply CONFIRM to confirm this appointment.”
“Reply RESCHEDULE if a different time is needed.”
Two‑way SMS reminders are especially helpful for last‑minute changes – instead of missed calls and voicemails, clients can just send a quick text reply.
Call Forwarding
When a client taps the sender number to call, Appointible can forward the call to a chosen business phone number. This means:
Clients can call back directly from the reminder message.
Calls go to the preferred business line, not to a random SMS gateway.
If call forwarding is needed or the forwarding number should be updated, reach out to Appointible support so the correct destination number can be configured.
Editing or Creating Rules
After signup, a default client reminder rule is created automatically. Click the rule name or the pencil icon to edit an existing client reminder.
Click New Rule to create an additional client reminder.
It is a good idea to start by reviewing the default rule, then add extra rules for specific services or timings.
Example: setting a 24‑hour reminder
This example shows a classic reminder 24 hours before the appointment. It is a solid baseline rule to reduce no‑shows.
Click New rule.
Turn Is automation rule enabled? to ON so the rule actually sends messages.
Set the timing condition, for example: send when the appointment is in the upcoming 24 hours.
Optionally, narrow down who receives this reminder, for example:
Only if a specific service type was booked.
Only for appointments at a specific business location.
Only if the appointment status is still penciled in and needs confirmation.
Write the text message. Personalization fields like client name or service name can be inserted to keep the message friendly and clear. With SMS Marketing enabled, consider adding a simple confirmation option such as “Reply CONFIRM to secure this time.”
Choose the phone number or branded sender that will send this reminder. With Grow and Pro plus SMS Marketing, this is the two‑way SMS sender clients can reply to.
Click Save to activate the rule.
If the first version feels too long, start short and adjust after seeing how clients respond in the Inbox.
Checking Reminders In Calendar
To confirm that reminders are scheduled for a specific appointment, open the calendar and click the appointment. A small telephone icon with date and time indicates the upcoming client reminder.
If the icon is missing, check that at least one rule is enabled and that the appointment matches the rule conditions.
Reviewing Messages in Logbook
All scheduled and sent reminder messages can be reviewed in the Logbook.
Click Logbook in the left sidebar.
Use filters to see upcoming reminders, sent messages, or replies from clients.
This is also the place to quickly confirm that a reminder is queued or to check what exactly was sent if a client replies with a question.
Once the first couple of rules are in place, advanced SMS reminders tend to run quietly in the background – a bit like a very punctual assistant who also reads and replies to texts.